Refund Policy
Last updated: September 2026
Overview
We want you to be confident in your purchase. Automate & Graduate offers a 14-day money-back guarantee on your first payment for any paid plan. If you're not satisfied within 14 days of that payment, we'll issue a full refund — no questions asked.
A refund is not the same as a cancellation. To stop future charges, cancel from Settings → Manage subscription at any time; this takes effect at the end of the current billing period. You do not need to contact us to cancel.
What's covered
The refund guarantee applies to:
- Premium monthly subscriptions, within 14 days of the initial payment
- Premium annual subscriptions, within 14 days of the initial payment
- The one-off Certification Pack, within 14 days of purchase
- Team plans, within 14 days of the initial payment, for seats not yet accepted
How to request a refund
Email hello@automateandgraduate.com with the subject line “Refund Request” and the email address on your account. We aim to respond within one business day. Subscribers can also request a refund from Settings without emailing us; Certification Pack buyers should use email.
What's not covered
The following are not eligible for a refund:
- Refund requests made after the 14-day guarantee period
- Team plan seats that have already been accepted and used by team members
- Partial months — if you cancel mid-cycle, access continues to the end of the billing period but no partial refund is issued
- Repeat refund requests (one refund per customer)
Processing time
Once approved, refunds are processed within 5–10 business days. The credit will appear on your original payment method. Processing times may vary depending on your bank or card issuer.
Contact
Questions about this policy? Email hello@automateandgraduate.com.